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Community Investigation Into Reimage

Research

We are launching an investigation into reimage software and the reimage company. We would like this to be a community investigation where we all add to the findings! There will be 2 ways you can post your findings:

The SIMPLE way! Just respond to this post with your info!

IF you find a big find, and you would like to add it to the maltego graph, please ping ApplePie in the SBU discord.

We are excited to work together to investigate scammers, and we hope you participate in future community investigations.

ApplePie1000 - on 7/24/20

The Parrent Company is Echosoft Infocom.

The MAIN website is at reimageplus.com, however, the full list is available on the Maltego chart.
The website is hosted at 43.239.205.106 with the ISP of Ganesha Internet Services India Private Limited.

I have a few UK numbers I have on record courtesy of Jim Browning: 0808189112.

This is no longer the case but ACCORDING to Jim Browning, the old payment site was https://worldynews.com/norton/index.php

Lastly, an address I have on file for this scam is 1/2, Najafgarh Rd, Block 1, Tilak Nagar, New Delhi, Delhi 110018, India Delhi

Please add to this if you guys find any more :)

ApplePie1000 - on 7/24/20

Now for a bit about Reimage Phones:

Their main number is 213-275-3200 (https://bobrtc.tel/phonebook/dial/12132753200). This number will ask for some info(below) and then connect to the PC explaining the issue.
Name: Bill Baker
Email: [email protected]
Activation Code: 8092027-1595561385-res8f

When you make a free account(like above) they will email out a toll-free number to help with activation. Currently, that number is 866-654-2935.

Lastly, on the topic of numbers, https://sip.reimageplus.com/ used to be a thing, and the ReImage website has a place for training their affiliates. This is some text from that page:

Who Are My Target Customers?

Young adults who don't know much about technology and are trying to fix their PC on the Internet for a quick fix and to save money.
Young couples that don't want to pay for a PC technician.
Families with young kids that are downloading content from problematic sites and damaging the PC.
Families that have a teenager that has gone away to college, and now left with no one that can fix their PC.
Parents looking to keep their computer safe for their kids.
Old couples that do not know much about computers and are trying to save money repairing online so they don't have to call a technician and their children \ grandchildren don't have time for them.

ApplePie1000 - on 7/24/20

UPDATE: As of 9:45 7/24/20 ReImage no longer sends out emails after activation. They may have seen these posts. If that's the case HI REIMAGE.

ApplePie1000 - on 7/24/20

Reimage Toll-Free Activation is BACK: (888) 834-3028
https://bobrtc.tel/phonebook/dial/18888343028

Scambaiter2392 - on 7/26/20

Now, an interesting find on domains.

Some people when trying to download reimage come across computer review websites that say reimage is great. However, in my research, I have found out many of these sites are connected to the main reimage domain using google analytics codes.

These sites are NOT illegal but they do seem to be directly connected to the main company. However, this is not the only shady marketing practice reimage does.

I was able to get my hands on the reimage marketing internal documents, slideshows, and more. Below is a bit of who their target customers are.

Who Are My Target Customers?

Young adults who don't know much about technology and are trying to fix their PC on the Internet for a quick fix and to save money.
Young couples that don't want to pay for a PC technician.
Families with young kids that are downloading content from problematic sites and damaging the PC.
Families that have a teenager that has gone away to college, and now left with no one that can fix their PC.
Parents looking to keep their computer safe for their kids.
Old couples that do not know much about computers and are trying to save money repairing online so they don't have to call a technician and their children \ grandchildren don't have time for them.

Some of this is just so cruel.

ApplePie1000 - on 7/29/20